Bad Service

I really do not know what’s wrong with my Internet connection. I thought the amount of P899 covers a month of good subscription. But, no, it does not. In most instances, I have to wait until 10 PM, just to get connected. Now I’m luckier because I just waited until 5 PM.

Last May 5, I informed the telephone company ( which at the same time is the ISP) about the problem. It did a quick action by sending a technician who identified the modem as the cause. He thus replaced it with a new one. Two days after, though, the problem recurred. It even went from bad to worse. Since then, it is easy to connect but it doesn’t last a minute. Clicking the refresh button is of no use. The modem has to be turned off for a few seconds then turned on. After that I wait for the DSL light to appear just to connect again. In a one-hour connection, I spend half of it, 30 minutes, staring not on the monitor but on the modem. This is so annoying, especially when I do blogs. Before I can finish the last sentence, a message appears below the screen: Cannot contact blogger.com. That means starting all over again.

When I went to the office of the telephone company to pay my May bill, I told the clerk about my dissatisfaction about their services and my plan to have my subscription canceled. She told me that I have to pay P3000 as termination fee. I thought she was just kidding but, she wasn’t, it was written clearly on the brochure she handed me. She was kind enough though to give me another option: To contact their hotline every time an inconvenience is encountered. It turned out however to be not an option but another problem. No one answers each time I dial the number.

Until now I cannot see the logic of anyone asking a fee for the termination of a bad service. Anyway, I am willing to pay only for a good one.